Cancellation policy

Cancellation policy for consumers:

 

If the customer is a consumer, who has concluded a purchase agreement for a purpose which concerns neither his commercial nor his professional activities the customer is entitled to withdraw from the contract in compliance with this cancellation policy:

 

Right of withdrawal

 

The customer may cancel his contractual statement within two weeks without indicating any reasons therefore either in writing (e.g. letter, fax or email) or by returning the consignment. The period begins at the earliest with the receipt of this written instruction for the right of withdrawal, however, not before the receipt of the consignment. To meet the cancellation time limit, timely dispatch of the cancellation or the ordered goods shall suffice. The written cancellation or return should be sent to:

 

BLOOM’S GmbH

Medien Marketing Events

Am Potekamp 6

D-40885 Ratingen

GERMANY

Fax.: +49(0)2102-896073

email: info@blooms.de

HRB Düsseldorf 43719

USt-Id.-Nr DE121535184

 

Cancellation consequences

In the event of effective cancellation the payments or services that have been received (e.g. interests) by each party must be returned. If the customer is not able to return the goods in their original condition or only in a deteriorated condition he must refund the costs therefore. This does not apply to damages caused by an inspection of the goods which would have been carried out in a regular shop.

Besides, customers will not be obliged to refund the goods if they avoid using them as their property and fail to damage their value at all costs. Goods which are transportable as packages have to be returned. If the order value is less than € 40 the costs shall be borne by the customer unless the goods supplied do not correspond to the goods ordered. Where the order is over € 40 the customer has to bear the costs of returning the consignment provided that he has not yet paid the reward or the part payment as agreed in the contract at the time of the cancellation. In all other cases the costs are borne by BLOOM’s and the customer is exempt from charges when returning the goods.

Please notify us in any case about the desired returns in order to arrange the collection of the goods. A cancellation of the contract is also effective with freight forward returns, yet freight forward returns are charged with a further postage due in addition to the costs for the return (Last revision: November 2006: € 12). The customer has to bear these additional costs in any case even if Bloom’s bears the costs for the return consignment. We only bear the costs for a regular return.